Assistant Front Office Manager - The Hague Marriott
The Hague Marriott Hotel
DO IT AND DO IT NOW – JOIN OUR BRILLIANT TEAM!
BRILLIANT ASSISTENT FRONT OFFICE MANAGER DELIGHTED TO HOST OUR GUESTS.
The Hague Marriott is the largest conference hotel located in The Hague and with an ideal location, in the middle of the international zone, which is next to the convention centre World Forum, prime ministers’ residence ’Catshuis’ and ‘Kunstmuseum’, between the city centre and Scheveningen beach. With 306 comfortable rooms and suites, including a Presidential Suite and 24- Meeting rooms, this conference hotel offers the perfect solution for any stay. The hotels’ F&B department consists of the Great Room a lounge bar, a breakfast restaurant, banqueting rooms and an executive lounge for our VIP guests.
As an Assistent Front Office Manager, you’ll be responsible for all duties of the front office operation, including management of the front desk, training and employee development, delivery of brilliant guest service and resolution of guest issues, while optimizing room profitability, reporting to our Front Office Manager.
Key responsibilities of our Assistent Front Office Manager include:
Ensuring that the front desk team is checking guests in and out of the hotel in a thoughtful, dynamic, and inventive way.
Ensuring guests’ needs and concerns are responded to in a timely, professional, and friendly manner.
Ensuring that all safety and security policies and procedures are followed.
Interviewing, hiring, coaching, and developing new and existing hosts.
Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable.
Setting goals, providing ongoing feedback, and rewarding/recognizing team members.
Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts.
Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures.
Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
Maintaining an efficient system of communication between the Front Office and other departments.
Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
Cost control on all FO related tasks.
Work closely with our Front Office Manager
The ideal Assistent Front Office Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities. The minimum qualifications for this position are:
Minimum of two years front desk experience in a hotel property of similar size and quality;
Minimum of one-year supervisory experience;
Preferably experienced in working with Opera, Marsha and Salesforce;
Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment;
Ability to handle stressful situations in a calm, professional manner and exhibit good judgment;
Must have the ability to communicate clearly and directly with guests in a positive way.
Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible;
Ability to work a varied schedule that may include evenings, nights, and weekends.
You a great place to work in an international and dynamic team.
A chance to develop your managerial skills and a great career perspective.
Very attractive Associate Discount Rates in all Marriott International hotels worldwide.
A chance to work at the biggest hotel chain in the world and within this chain an opportunity to grow.
Several (online) training opportunities to enhance your knowledge.
070 352 53 56