SUMMARY

Adaptable problem solver who takes initiative to ensure guests have a great experience, who can manage a team in a fast-paced service role, all while bringing the Moxy brand to life creating a fun & relaxed environment that makes guests feel at home. Willing to jump in and do almost anything on property.

MAIN TASKS & RESPONSIBILITIES

-        Play multiple roles – from front desk attendant, to barista, to greeter, to bartender, and everything in between

-        Manage the day-to-day operation of the hotel

-        Full flexibility in shift patterns 7 days a week. Early, late and night shifts included

-        Customer service, guest relations & creating positive guest experiences

-        Help build and be part of a team that delivers results and excellent service the Moxy way

-        Manage Food & Beverage outlets the Moxy way

-        Manage hotel room inventory and Check guests in/out the Moxy way

-        Manage all bills & payments correctly

-        Resolve guest issues you’re able to and escalate when you can’t

-        Empower the team to create activities & activations that engage with guests

-        Ensure daily meet ups happen daily and encourage the discussion

-        Support other Crew Leaders and follow direction from Captain / Assistant Captain

-        Promote & support the Moxy brand & the Marriott Bonvoy program

-        Enforce all food, licensing, security and health & safety policies to work safely

-        Take care of minor technical requests (e.g. safe, door lock, fuse problems)

-        Perform First Aid duties in case of an emergency if trained

-        Adhere to all local licensing laws in respect of the service of alcohol

-        Handle feedback and requests through the Marriott Guest Satisfaction online platform

-        Act as a mentor for new crew members and ensure training is complete and refreshed when required

-        And any other duties that may reasonably be required in line with your main duties

KNOWLEDGE / EXPERIENCE / SKILLS

-        Minimum 1 years’ experience of work within the service industry

-        Experience working abroad is a plus

-        Must have experience of team management

-        Knowledge of a property management system such as Opera

-        Knowledge of POS systems such as Micros

-        Knowledge of Food Safety & Licensing laws

-        Personal experience of travel & travel industry

-        Excellent communication skills both in verbal and written English & local language (& other languages a plus!)

-        Social media knowledge and experience

PERSONALITY

-        Has high energy and a fearless do-it-yourself attitude

-        Good with people and enjoy chatting with guests

-        Skilled multitasker who can balance hard work with great service

-        Knows being relaxed isn't the same as being lazy