Front Office Supervisor
Moxy & Residence Inn Amsterdam Houthavens
We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile! Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. Cycadettes transform hotels.
We are the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! #ATTHEMOXY, we created a free-spirited place where our guests can do all that crazy stuff, they would never think of doing at home, together with likeminded spirits they had otherwise never met! The Wi-Fi is speedy, and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve.
What we ask of you!
Front Office experience
OPERA knowledge is an advantage
Enthusiasm & a true team player
Friendly and service oriented
Experience managing a culturally diverse team
A valid residence and working permit for the Netherlands is required
English speaking: Dutch is not mandatory
Willing to work different shifts, including weekends & holidays
What we give in return!
Salary range according to Horeca CAO €2012 - €2474
25 holiday days
Travel and night allowance
Complementary stay after probation period
Cycas smiles Reward & Celebration program
Free use of on property gym
The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
Feed your wanderlust with discounts in over 8000 hotels!
What will you do?
Provide a hospitable service in line with the operating standards and procedures and Moxy/Residence Inn brand standards.
Maximize room sales, increase room revenue by supervising effectiveness of room category upselling.
Anticipate to guest needs, act upon, and follow up guest requests and deliver a level of service and responsiveness that generates compliments.
Implement hotel values are implemented in hotel’s daily operations.
To actively support other departments and act when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest perspective with the focus on guest services desk and breakfast / evening reception areas.
To have a full understanding of all systems and programmes e.g. Opera, Marriott Rewards etc.
To monitor and encourage Marriott Rewards Enrolments to ensure the total monthly number of new enrolments is above minimum Marriott requirement.
To display a pro-active and innovative approach to skills and standards.
Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
Establish and maintain strict security procedures within your department, reporting any potential risks to your line manager.
Actively communicate positively and effective between all departments.
Have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
To be able to act with initiative, planning and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
To develop interactive customer relations and to be aware of any possible future requirements.
To carry out Guest Service Manager and Duty Management functions if required.miai