Front Office Supervisor - The Hague Marriott
The Hague Marriott Hotel
BRILLIANT FRONT OFFICE SUPERVISOR DELIGHTED TO HOST OUR GUESTS
As a Front Office Supervisor, you’ll be responsible for all duties of the front office operation, including managing the front desk, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy.
Key responsibilities of a Front Office Supervisor include:
Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
Ensuring that all safety and security policies and procedures are followed
Coaching and developing team members
Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable
Setting goals, providing ongoing feedback, and rewarding/recognizing team members
Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures
Monitoring and maintaining the front office systems and equipment to ensure their optimum performance
Cost control on all FO related tasks
The ideal Front Office Supervisor candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.
The minimum qualifications for this position are:
Minimum of two years front desk experience in a hotel property of similar size and quality
Experienced in working with Opera and preferably Marsha and Salesforce
Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible must have excellent supervisory and interpersonal skills
Ability to work a varied schedule that may include evenings, nights, and weekends
You a great place to work in an international and dynamic team!
A chance to develop your managerial skills and a great career perspective
Special Associate Discount Rate in all Marriott Hotels worldwide
A chance to work at the biggest hotel chain in the world and within this chain a chance to grow
The opportunity to follow (online) training to enhance your knowledge
Aytana Nabi – HR Coordinator