Front Office Supervisor - The Hague Marriott

The Hague Marriott Hotel

BRILLIANT FRONT OFFICE SUPERVISOR DELIGHTED TO HOST OUR GUESTS

As a Front Office Supervisor, you’ll be responsible for all duties of the front office operation, including managing the front desk, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy.


Key responsibilities of a Front Office Supervisor include:

  • Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner

  • Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable

  • Ensuring that all safety and security policies and procedures are followed

  • Coaching and developing team members

  • Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable

  • Setting goals, providing ongoing feedback, and rewarding/recognizing team members

  • Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.

  • Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures

  • Monitoring and maintaining the front office systems and equipment to ensure their optimum performance

  • Cost control on all FO related tasks


The ideal Front Office Supervisor candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.


The minimum qualifications for this position are:

  • Minimum of two years front desk experience in a hotel property of similar size and quality

  • Experienced in working with Opera and preferably Marsha and Salesforce

  • Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment

  • Ability to handle stressful situations in a calm, professional manner and exhibit good judgment

  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice

  • Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible must have excellent supervisory and interpersonal skills

  • Ability to work a varied schedule that may include evenings, nights, and weekends


We offer:


  • You a great place to work in an international and dynamic team!

  • A chance to develop your managerial skills and a great career perspective

  • Special Associate Discount Rate in all Marriott Hotels worldwide

  • A chance to work at the biggest hotel chain in the world and within this chain a chance to grow

  • The opportunity to follow (online) training to enhance your knowledge



CONTACT DETAILS

Aytana Nabi – HR Coordinator

hr@thehaguemarriott.com

+31703525356