POSITION PURPOSE

The Front Desk Trainee will check-in and checkout international guests in accordance with Marriott standards. He/she will inform and orient the guests during their stay to ensure their satisfaction. He/she will also be responsible for the administrative follow-up of the Front Office department.

MAIN DUTIES AND RESPONSIBILITIES

• Provide a fast, efficient, courteous and personalized check-in/check-out

• Greet and direct guest

• Know how to recognize regular and elite guest

• Respond to all guest requests according to standards and manage guest complaints

• Adhere to Marriott's accommodation policy and standards

• Correctly bill and collect various forms of payment

• Maintain an up-to-date guest file

• Maintain good communication and relations with the different departments

• Ensure a professional appearance at all times

• Know and apply the hotel's security measures and procedures in case of fire alarm or evacuation

This list is subject to change

SKILLS AND ABILITIES

• Languages: French and English (Dutch is a plus)

• Physical and stress resistance

• Good communication and social skills

BENEFITS

The Sheraton Brussels Airport Hotel offers you the opportunity to join the Marriott group and to immerse yourself in its values, which are open to the whole world, in order to develop an international professional career.

During your internship period, you will be entitled to:

•       An allowance of 550€ /month (overseas students) and 350€ /month ( Belgian students)

•       A Uniform cleaned in the hotel

•       Meals during working hours

•       Transportation from the hotel to the residence in Belgium