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Reservations Manager

As a Reservations Manager reporting directly to the General Manager; on a daily basis, you will be responsible for dealing with all incoming rooms reservations; confirmations; managing day to day relationships with local corporate bookers; dealing with room blocks and handling groups & tours enquiries for accommodation.

The Reservations Manager will work closely with the Cluster Revenue Manager to ensure that reservations are dealt with effectively, while maximizing revenue wherever possible and will convert enquires into sales in order to maximize revenue & occupancy. The Reservations Manager will also be responsible for maximizing bedroom yield and will work closely with the Director of Sales to make the most out of conference and events bookings.

We are the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! #ATTHEMOXY, we created a free-spirited place where our guests can do all that crazy stuff, they would never think of doing at home, together with likeminded spirits they had otherwise never met! The Wi-Fi is speedy, and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve.

What we offer you?

  • Salary according to the Horeca CAO range

  • 25 holiday days

  • Travel allowance & free parking

  • Cycas Smiles and Celebration system

  • Complimentary stay after probation period

  • Free use of the on-property gym

  • Travel discounts for all 8000+ Marriott Hotels

  • Cycas Travel Discounts in all the hotels in our portfolio

  • A place where development is key and we help you to keep improving yourself

The ideal candidate should have strong experience in reservations, ideally in hotels and have strong administrative, communication and computing skills. Knowledge of Opera PMS and or MARSHA Marriott CRS is desirable:

  • Someone who has previous experience in a reservations role

  • Valid working permit for The Netherlands

  • Positive attitude and drive

  • Ability to work closely with the team across function into Sale, Front Desk, Revenue and Operations

  • Ability to drive and implement changes

  • Passion for developing yourself and others

  • Good attention to detail and excellent organizational skills

  • Ability to engage, utilize and manage different systems

  • Have an excellent telephone manner

  • Preferable but not essential – Opera and or MARSHA – Marriott Systems experience

Key tasks will include but not be limited to;

  • Making hotel reservations in line with the SOP’s.

  • To deal with all telephone, fax and email enquiries in a prompt and professional manner

  • Ensuring maximum occupancy, average room rates and RevPAR as required in line with the Cluster Revenue Manager and Hotel objectives

  • To be fully conversant with all reservation procedures including cancellations and no-shows, and adhere to these procedures at all times.

  • Chase all unconfirmed bookings, ensuring they are confirmed or released in accordance with hotel policy

  • To be fully aware of rates and promotions and to quote such rates in line with hotel revenue strategy

  • To constantly update the hotels PMS, CRS and revenue systems

  • To deal with all internal and external customers in a professional manner including answering all telephone calls promptly and correctly

  • To complete reservation checks as per company/brand standards

  • The day to day operation of the reservations department and maintaining the in-house reservations systems

  • To work collaboratively with communicating with other departments

  • Applying excellent attention to detail, maintaining effective controls and implementing the necessary systems and procedures for smooth running of the reservations department.

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