Rooms Controller - W Amsterdam

W Amsterdam

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.


W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Rooms Controller.


Main responsibilities:

  • Assigning rooms and issuing and activating room key

  • Pre-block rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Focus on Elite members and other VIP guest

  • Allocate room upgrades based on availability, balancing upsell opportunities with prioritization of preferred rooms/room types for Elite members

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation

  • When needed answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department

  • Coordinate with Housekeeping to track readiness of rooms for check-in

  • Supply guests with directions and information regarding property and local areas of interest

  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

  • Speak with others using clear and professional language; answer telephones using appropriate etiquette

  • You will be working different shifts (morning, evening, night and weekend shifts). Also during public holidays

  • Assist with check-in and check-out when needed

  • Actively use guestVoice to support front desk execution on guest experiences or anticipate challenges prior to guest arrivals.

  • Handle and manage “Queue” Rooms

  • Keep track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping

  • Accommodate requests for room changes when possible

  • Work closely with the Revenue department

  • Clear departures in computer system to document that rooms are no longer occupied

  • Communicating with your team and other departments is key

  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

  • Coordinate tasks and work with other departments to ensure that the department runs efficiently

  • Review and prepare for early check-in, express and late check-out requests from guests and provide guidance to the associates based on occupancy and arrival patterns

  • Liaise with Housekeeping to prepare showrooms for sales & marketing needs

  • Attend weekly meetings

  • Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.


Requirements:

  • Fluency in English

  • Dutch and any other language is appreciated

  • MBO / HBO thinking level (preferably studies in Hotel Management)

  • Minimum of one year Front Office experience

  • Experience in 5* Luxury Segment

Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.