top of page

Social Media and Customer Relationship Management (CRM) Intern – Sheraton Amsterdam Airport Hotel & Conference Center

Sheraton Amsterdam Airport Hotel and Conference Center

Are you ready to embark on an exciting journey as a Social Media and CRM Intern at Sheraton Amsterdam Airport Hotel and new Commune Restaurant? Join our team and become a storyteller for our hotel, captivating our online community with compelling content and building meaningful connections with our guests. This internship offers a unique opportunity to gain practical experience in social media management and customer relationship management while immersing yourself in the vibrant world of hospitality.


Responsibilities:


1 - Social Media Management:

  • Assist in managing and monitoring social media platforms for the hotel and restaurant outlets.

  • Contribute to the creation of engaging and visually appealing content that reflects the Sheraton Brand and Marriott International guidelines.

  • Collaborate with the team to develop social media strategies and campaigns to increase brand awareness and engagement.

  • Monitor social media trends, track metrics, and provide insights for performance evaluation.


2 - Customer Relationship Management (CRM)

  • Support the team in engaging with online guests on a daily basis, responding to comments, messages, and inquiries.

  • Assist in addressing customer feedback, concerns, and suggestions, ensuring a positive customer experience.

  • Contribute to the implementation of CRM strategies to enhance customer loyalty, satisfaction, and retention.


3 - Content Creation

  • Assist in finding, capturing, and sharing captivating stories, images, and videos from the hotel and 3 restaurant outlets.

  • Contribute to the creation of high-quality and engaging content that showcases the unique offerings and experiences.

  • Collaborate with the team to develop content calendars and assist in planning and executing social media campaigns.


4 - Customer Engagement and Retention:

  • Contribute to personalized communication strategies to build and strengthen customer relationships.

  • Identify opportunities to upsell and cross-sell hotel services, amenities, and restaurant offerings.

  • Assist in the execution of loyalty programs and initiatives to enhance customer retention and satisfaction.


5 - Branding and Guidelines:

  • Ensure all social media content and communication aligns with the Sheraton Brand and Marriott International guidelines.

  • Maintain consistency in tone of voice, photography standards, and overall brand identity.

  • Stay updated with industry trends, best practices, and emerging social media platforms to contribute to innovation

bottom of page