VACANCY

Main tasks and responsibilities

• You are a real ambassador for the hotel and you support various departments during busy moments;

• You work proactively and try to handle various matters as well as possible.

• Among other things, you will be dealing with complaint handling or solving various problems.

• Especially where guest satisfaction is of paramount importance;

• Quality control of the rooms and suites;

• Recognizing VIP guests on a daily basis and alerting the rest of the team;

• Responding to online guest feedback;

• Analyse guest feedback, determine points for improvement and implement accordingly;

• Supervising the general well-being of the hotel, hotel guests and employees;

• Guaranteeing safety through security rounds through the hotel;

• Supporting the Operations Manager and Hotel Manager in their daily activities;

• Representing the management team in their absence;

• Organize and attend Management Meetings.