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VACANCY
Front Office Manager
Are you an experienced hospitality professional with strong leadership skills? Do you want to be part of a dynamic team and play a key role in ensuring an exceptional guest experience? Then we are looking for you!
What will you do? (Responsibilities)
As the Front Office Manager at the Rotterdam Marriott Hotel, you are the driving force behind our Front of House teams. These include the Front Office, Guest Relations, Millennium Tower, and Guest Services/Security. You lead a dynamic team of 30 colleagues, ensuring our guests have an exceptional experience from the moment they arrive to the moment they depart. You coordinate activities based on business levels and provide clear instructions to maintain service quality, adherence to the various Marriott Brand Standards, and efficiency.
You play an active role in optimizing departmental operations, tackling challenges such as staffing and various guest requests. You have a strong affinity for loyalty programs, and together with your team, you design and implement creative promotional initiatives that enhance guest satisfaction, revenue, and profitability.
You are responsible for developing and executing HR policies, and you enjoy helping your team grow and motivating them by setting an example. With your strong communication skills, you maintain close contact with other departments, ensuring smooth collaboration and guaranteeing that your team is always professional and well-presented.
What we like to see in you: (Requirements)
Bachelor’s level of thinking and working, preferably with a degree in hospitality.
Experience in a leadership role within the Front Office or a comparable department/position.
Excellent knowledge of hotel procedures and systems such as Opera or another PMS.
Strong communication and interpersonal skills.
Service-oriented with a proactive and flexible attitude.
Organizational skills and the ability to perform well under pressure.
Team player with a motivating leadership style.
Fluent in Dutch and English, both spoken and written; knowledge of a third language is a plus.
When you join Marriott Hotels, you join a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions.
What you can expect from us: (Benefits)
At the Rotterdam Marriott Hotel, you’ll work at the pinnacle of the international hotel industry, but always in a down-to-earth, Rotterdam style. Our team includes colleagues with years of experience and knowledge to share, as well as young, driven individuals bringing fresh ideas to the table. We believe that alongside hard work, it’s important to share some laughter too. One thing we all have in common: we love going the extra mile to give our guests an unforgettable experience.
Of course, we offer you a competitive salary, appropriate travel reimbursement, 25 vacation days per year (based on a full-time contract), a pension plan through the Hospitality & Catering Pension Fund, and excellent secondary benefits. These include:
An attractive bonus program, earning up to €750 per year!
“Know Where You Work” Program: after your probation period, enjoy a complimentary overnight stay, dinner, and breakfast for two at our hotel, so you can experience our guest services firsthand!
Worldwide discounts on stays, food, and beverages at all Marriott Hotels—for you, your family, and friends.
On-the-job training programs and opportunities for additional training, both online and in-person.
Fun extra's and staff activities to show our appreciation for you as a valued colleague.