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VACANCY
Front Office Manager
The Ghent Marriott hotel stands in the historic city centre, gracing the banks of the Leie River within the medieval harbour. With 150 luxurious bedrooms, 9 meeting and event spaces, a renowned restaurant, and a charming terrace overlooking the canal, it's a beacon of hospitality in the city.
What will you do? (Responsibilities)
As Front Office Manager you will be responsible for the following:
Managing front office operations, ensuring the delivery of exceptional guest service from each area, including reception and nights.
Assist in the development and achievement of sales targets by identifying and driving sales leads from in-house guests.
Ensure adequate resource planning and effective recruitment of front office team members ensuring departmental objectives for the team are set and provide continuous employee feedback through appraisal process and job chats.
Ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently, achieving the best revenue streams at all times.
Ensure the team is trained and aware of how they deal with and effectively resolve customer complaints as and when they arise.
Maximize sales through up-selling, using incentives and promotions and most importantly drive guest loyalty through the recognized brand recognition program.
Ensure awareness and compliance with all Health & Safety work practices.
Duty Management shifts are an integral part of this role.
Based in the Marriott Ghent, you will be part of a family of passionate people who know that being the best doesn’t always mean working around the clock.
What we like to see in you: (Requirements)
To be successful in this role, you will have experience within the hospitality industry, preferably in a branded property. You must have experience supervising reception team members and have excellent communication skills.
You are a problem-solver and have the ability to maintain a positive demeanour under pressure. You can delegate tasks, provide feedback, manage conflict and inspire the team to achieve high standards. Making quick decisions, remaining calm under pressure and finding creative solutions for problems are second nature to you.
About the brand
When you join Marriott Hotels, you join a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions.
What you can expect from us: (Benefits)
As part of the Ghent Marriott family, you will have access to a suite of benefits that include:
Market-leading salary package
DKV hospitalisation insurance
Smartphone with data package and laptop
Daily meal vouchers and yearly eco-vouchers
Fully covered train, bus, and tram subscription for your daily commute.
Hotel discounts with staff rates worldwide
Access to renowned training platforms e.g. Marriott International to develop your skills