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VACANCY
Front Office Trainee - Sheraton Brussels Airport Hotel
The Front Desk Trainee will check-in and checkout international guests in accordance with Marriott standards. He/she will inform and orient the guests during their stay to ensure their satisfaction. He/she will also be responsible for the administrative follow-up of the Front Office department.
What will you do? (Responsibilities)
Provide a fast, efficient, courteous and personalized check-in/check-out
Greet and direct guest
Know how to recognize regular and elite guest
Respond to all guest requests according to standards and manage guest complaints
Adhere to Marriott's accommodation policy and standards
Correctly bill and collect various forms of payment
Maintain an up-to-date guest file
Maintain good communication and relations with the different departments
Ensure a professional appearance at all times
Know and apply the hotel's security measures and procedures in case of fire alarm or evacuation
This list is subject to change
What we like to see in you: (Requirements)
Languages: English (French and Dutch are a plus)
Physical and stress resistance
Good communication and social skills
About the brand
Sheraton associates create a sense of belonging in more than 400 communities around the world. With a supportive team, every day is an opportunity to welcome guests through engaging experiences and thoughtful service to bring people together as part of our global community.
What you can expect from us: (Benefits)
The Sheraton Brussels Airport Hotel offers you the opportunity to join the Marriott group and to immerse yourself in its values, which are open to the whole world, in order to develop an international professional career.
During your internship period, you will be entitled to:
• An allowance of 750€ /month (overseas students) and 350€ /month ( Belgian students)
• A Uniform cleaned in the hotel
• Meals during working hours
• Transportation from the hotel to the residence in Belgium