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VACANCY

Restaurant and Lounge Manager

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Position responsible for restaurant and beverage operations. Oversees guest and associate satisfaction, maintaining standards and meeting or exceeding financial goals.

Restaurant and Lounge Manager

Renaissance Brussels Hotel

Brussels

Food & Beverage

Full time

What will you do? (Responsibilities)

· Provides excellent customer service.

· Responds quickly and proactively to guest's concerns.

· Understands the brand's service culture.

· Ensures that all associates, team leaders and managers understand the brand's service culture.

· Sets service expectations for all guests internally and externally.

· Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate Manager or Team Associate.

· Ensures all banquet functions are up to standard and exceed guest's expectations.

· Provides services that are above and beyond for customer satisfaction and retention.

· Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

· Serves as a role model to demonstrate appropriate behaviors.

· Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

What we like to see in you: (Requirements)

· Driving for Results - Setting high standards of performance for self and/or others;   assuming responsibility for work objectives; initiating, focusing, and   monitoring the efforts of self and/or others toward the accomplishment goals;   proactively taking action and going beyond what is required

· Building and   Contributing to Teams - Leading and   participating as a member of a team to move toward the completion of common   goals while fostering cohesion and collaboration among team members.

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why.” You’re passionate about your neighborhood, exploring places not found in a travel guide. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is a place with style like yours. We’re not just looking for anyone. We’re looking for you.

What you can expect from us: (Benefits)
Excited

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