In this internship you will work 20% of your time in the office and 80% of the time in F&B operations – in one of the F&B Outlets of the Sheraton Amsterdam Airport Hotel. You function as the face of F&B and provide an optimal service to our guests, together with our (your!) team contribute to a high-quality product and carry out various project related to F&B management.

Main tasks and responsibilities

• Carrying out the Standard Operational Procedures of the Sheraton Amsterdam Airport Hotel

• Ensure LRA (Marriott) standards are all in place

• Attend weekly sheet meetings to gain more insight for the coming week; meetings, reservations, special events etc.

• Research and implement hospitality related trends and ideas

• Attend/Organize brainstorms together with department leadership teams about improving daily processes such as; methods, table settings, buffets etc.

• Attend internal- and external (cross) departmental meetings

• Attend training sessions if desired

• Organize product trainings together with department leadership teams

• Maximize revenue through QCD board and upsell

• Assisting in various F&B management related projects; for example: guestvoice, GSS actions, internal and external events, menu engineering online reputation management etc.

• Carrying out any other work that can reasonably be expected of you within our hotel

Technical Knowledge

• Knowledge of hotel procedures related to hygiene, health, fire and safety

• Basic knowledge about food and beverage products

Main personal characteristics:

• Outgoing

• Motivated

• Flexible

• Stress resistent

• Accurate

• Service minded

• Independent

• Hospitality hart

• Good social skills

• Good communication skills

• Ownership