Front Office Trainee - Brussels Marriott Hotel Grand Place
Brussels Marriott Hotel Grand Place
Your responsibilities will be:
To welcome guests of the hotel in offering an efficient, friendly and polite check-in.
To explain all the hotel facilities/services.
To handle departures in accordance with hotel procedures and billing instructionsTo deal with guests’ enquiries.
To deal with any internal enquiries (Housekeeping, F&B, MOD).
To answer the phone using the internal telephone etiquette.
To assist and participate in the in-house-company promotions and facilities as required.
To be aware of all room types of the hotel and facilities in the room.
To be aware of the availability of all types of accommodations and to sell in order to achieve a maximum of revenue and to promote in-house promotion/facilities.
To assist in room allocation according to the guests’ requests.
To ensure charges, credit card payment, deposits and any other guest transactions are recorded properly on the guests’ account-checking.
To verify signatures as established by the Hotel Credit Policy.
To help our team reach 100% guest satisfaction.
About you :
To be bilingual in English, have at least an intermediate level in French and a third language is a plus!
Effective communication skills & organizational skills.
Computer and Microsoft office SkillsBeing enthusiastic, a ‘people person’ and ready to be part of a great team.
750 € per month
Free laundry service
Experience at the hotel with dinner and breakfast included for 2 (Be Our Guest Voucher)