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Front Office Trainee - Brussels Marriott Hotel Grand Place

Brussels Marriott Hotel Grand Place

Your responsibilities will be:

  • To welcome guests of the hotel in offering an efficient, friendly and polite check-in.

  • To explain all the hotel facilities/services.

  • To handle departures in accordance with hotel procedures and billing instructions To deal with guests’ enquiries.

  • To deal with any internal enquiries (Housekeeping, F&B, MOD).

  • To answer the phone using the internal telephone etiquette.

  • To assist and participate in the in-house-company promotions and facilities as required.

  • To be aware of all room types of the hotel and facilities in the room.

  • To be aware of the availability of all types of accommodations and to sell in order to achieve a maximum of revenue and to promote in-house promotion/facilities.

  • To assist in room allocation according to the guests’ requests.

  • To ensure charges, credit card payment, deposits and any other guest transactions are recorded properly on the guests’ account-checking.

  • To verify signatures as established by the Hotel Credit Policy.

  • To help our team reach 100% guest satisfaction.

About you :

  • To be bilingual in English, have at least an intermediate level in French and a third language is a plus!

  • Effective communication skills & organizational skills.

  • Computer and Microsoft office Skills Being enthusiastic, a ‘people person’ and ready to be part of a great team.

Benefits :

  • 750 € per month

  • Meal compensation

  • Free laundry service

  • Experience at the hotel with dinner and breakfast included for 2 (Be Our Guest Voucher)

  • Corporate discounts

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